Refund policy

As a general rule, all confirmed purchases are non-refundable. Please email us at letstalk@wallaceand.co, message on our business WhatsApp +971 58 579 6226 or send a message on our website live chat, if you would like to exchange or refund any products.

 

If you are not satisfied with your purchase, you may obtain a full refund or exchange (subject to availability) and the refund if approved will be processed within thirty (30) Working Days of our receipt of the Products in the same condition as dispatched to you with the liners intact, with no damages, marks, tears or disfiguration of any kind, with all labels and packaging intact. This does not affect your rights. Satisfaction is always a top priority and as such each query is addressed individually to the best of our ability.

 

For Products that are purchased and subsequently a refund is claimed, they must be in original condition with the original packaging and all labels attached. Any Products that appear to have been used, tampered with, damaged or altered in any way will be refused. The Products must be returned to our warehouse before any returns can be issued.

 

All items discounted, purchased on sale or using a promotional code are final sale and cannot be returned or exchanged.

Refunds will be made only through the original mode of payment, to your original payment method within 10-45 Working Days, depending on your bank’s and our bank’s policies.

 

Provided we are informed within twenty four (24) hours of your receiving the returned Product, a refund may be considered in the following cases:

  • The wrong Product was sent by us
  • The Product was significantly defective
  • The Product was materially damaged in shipping
  • The Product was materially tampered with during transit

If you are not happy with your purchase for reasons that are deemed valid by us, the full amount excluding taxes and governmental charges will be refunded.

 

Refunds are not accepted unless the item is defective due to manufacture. If you have a defective Product delivered to you, please make sure you enclose your original invoice (printed off your online order), along with a description of the defect. Once received in our warehouse, we will inspect the Product and decide whether to issue a refund or replace the Products. In this case we will keep you informed.

 

Please be aware that to receive a refund, the Product(s) must be unused and in the same condition as received by you, with all the tags, labels attached and in the original packaging. Where provided, any designer packaging such as Product certificates, dust bags and tags should be included as part of your return. We will not accept returns that do not adhere to the specified conditions outlined. All returns should be sent back in their original packaging provided. Please ensure when returning the Products that the packaging is properly protected.

 

If any issue arises with your purchase such that you feel you are entitled to a refund or exchange, then we will endeavour to assist you but refunds are not guaranteed nor are we obligated to consider requests. A purchase may only be cancelled or refund approved, by us, in which case you will be notified electronically and any refund may be applied towards your next purchase through the Platform. Please contact support@cadogifting.com if you have not received credit into your account on the Platform after a refund is approved. Refunds will always be provided less any credit card or debit card or administrative and finance charges that we have had to incur during your purchase and cancellation. Taxes are always your responsibility.

 

In case payment is made for Products using E-Wallet feature, all purchasers need to provide approval or request refund, if this is requested. Any approved refunds will be apportioned and distributed in the manner in which they were contributed or paid.

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